WaferTech Quality

Our Quality Commitment

It is our goal to offer consistent quality, service and delivery regardless of market conditions. We will fulfill this pledge through integrity, customer orientation, innovation and commitment to business ethics. It is our ultimate goal to attain the loyalty of our customers and suppliers by developing and maintaining mutually beneficial and lasting relationships. By focusing on product quality, we help to ensure the continued profitability of our customers, suppliers, employees and our company.

Quality In Everything We Do

The capabilities of the WaferTech Quality organization cover many areas. Our Quality team is a diverse group with many unique talents responsible for equipment calibration, document and data control, quality audits, supplier management, inbound / outbound product quality, and statistical process control.

Industry Recognition & Certifications

The quality of a product depends on all the areas that contribute to its fabrication. It is our goal to improve all levels of quality by having everyone take the time to learn the basics of contributing to the quality objectives. This will enable WaferTech to provide a top-notch product.

The WaferTech Quality Team is committed to continuous improvement--contributing to the success of WaferTech. By asking, "What can I do to improve?" we find ways to help customers attain the highest quality products...consistently. Our mission statement requires us to help everyone find ways to make it easy to do our jobs right.

Quality Fundamentals

The ISO 9001:2008 standard was developed using a core set of eight quality management principles which act as a common foundation for all standards relating to quality management:

• Customer focus
• Leadership
• Involvement of people (all levels of the organization)
• Process approach
• System approach to management
• Continual improvement
• Factual approach to decision-making (base decisions on data)
• Mutually beneficial supplier relationships

The ISO/TS16949:2009(E) quality standard builds upon the ISO 9001:2008 platform. This “technical standard” extends the quality system with additional requirements necessary to support the automotive industry.

Achieving customer satisfaction is the goal of the international quality standards. The focus has moved beyond managing quality by controlling nonconformity to address the need to manage all aspects of quality from customer requirements to customer satisfaction.

ISO refers to the methodology known as "Plan-Do-Check-Act" (PDCA), a continuous improvement cycle that can be applied to any process.

Plan:   Define the purpose and objectives of the change and then formulate a plan to meet the objectives.
Do:   Implement the plan and train employees to understand the changes made.
Check:   Verify that the objective was reached and check periodically to assure the change is stable.
Act:   Define opportunities to improve further and return to ‘Plan’.

The PDCA model takes the objectives through a series of steps in an approach to get processes to operate in a manner that delivers predictable outcomes. The PDCA cycle requires review of resources and measurable targets to achieve the desired outcome.

The management review process falls within the Act phase of the cycle. Inputs to management review include the objectives and targets of the original plan, along with data gathered at the Check phase. Management review should evaluate the effectiveness of the plan's ability to enable goals to be achieved.