Apply Online           Forward this Job to a Friend

     

     

    Job Information:                                                                                          

    Job Category: Information Technology

    Job Title: IT Helpdesk Technician

    Job Code: 20007468/JA

    Job Location: Camas, WA (near Portland, OR)                                      

     

    Job Summary:

    If you enjoy helping people resolve computer issues and are interested in learning the enterprise IT environment, we have a great opportunity for you at WaferTech. As an IT Helpdesk technician, your primary responsibility is to resolve hardware and software issues with quality, speed and excellent customer service skills. This is a non-exempt position with a M-F, 8-5 schedule.  Our ideal candidate will possess excellent teamwork skills and will demonstrate WaferTech's four core values of Integrity, Customer Partnership, Innovation, and Commitment.

     

    Responsibilities:

    • Carry on-duty phone, resolve and record user calls for assistance or repair.

    • Troubleshoot and repair Windows-based (95/98/2000/XP/Vista) network, hardware and software.

    • Escalate open issues to developers and administrators and follow up on those issues.

    • Provide hardware/software support based on SOPs provided by administrators and developers.

    • Install, update, and manage desktop and laptop hard disk images.

    • Perform maintenance for email and security configuration.

    • Support telephone installation and configuration change.

    • Provide backup/recovery for manufacturing system computers based on DOS/Windows 95/98/2000/XP in cleanroom environment.

    • Perform projects and work requests as requested.

    • Train users in hardware/software operation. Document FAQ for helpdesk website and prepare SOP for routine tasks.

    • Manage helpdesk hardware and software inventory.

    • Manage used hardware recycle.

    •  Research, evaluate and test hardware, software and solutions to improve user computing environment; prepare technical specifications and PR for purchase.

    Requirements:

    • Expertise in windows based desktop OS: DOS, windows 95/98/2000/XP

    • Expertise in network, hardware and software troubleshooting.

    •  Good knowledge in use of Microsoft Office, Outlook and IE.

    • Good knowledge in HTML development.

    • Desired skills: experience with scripting language and batch files.

    • Demonstrate integrity and a strong work ethic

    • Recognize customer’s success is the success of this position.

    • Provide quality, timely and proactive actions for customer service solutions.

    • Ability to work independently.

    • Good documentation and organizational skills.

    •  Good interpersonal skills and the ability to work well with others, always think win-win in dealing with difficult situations.

    • Regular attendance.

    Years of Related Experience/Educational Preferences:

    • Associates degree in IT related field.

    WaferTech is an Equal Opportunity Employer

     

     

    Apply Online           Forward this Job to a Friend